INFORMATION
Frequently Asked Questions
Find quick answers to our most commonly asked questions below.
About Our Products
Yes. All of our products are certified by Vegan Australia and are 100% crueltyfree.
Every item is handmade in small batches right here in Melbourne, ensuring freshness and quality.
Absolutely. We carefully select plantbased oils, butters, and extracts that are safe, effective, and sustainably sourced.
Our formulations are designed to be gentle, but as with any skincare, we recommend patchtesting first.
Packaging & Sustainability
We use glass bottles and bamboo components to reduce plastic. The pump’s plastic can be removed and recycled, while the bamboo is compostable.
Yes. Glass bottles can go straight into recycling, and bamboo can be composted at home.
Orders & Shipping
- Standard shipping $10
- Express shipping $15
- Free shipping for orders over $150
Orders are processed within 2–3 business days. Delivery times vary depending on your location.
Yes. Once your order is dispatched, you’ll receive a tracking link via email.
Yes, we ship Australia wide.
Orders & Shipping
TORI SKIN does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at info@tori-skin.com.au and we will do our utmost to resolve any issue. If your order arrives damaged or you believe the product is faulty, please contact us within 24 hours of receiving your package. After confirming claims when receiving the returned goods at our warehouse, we’ll arrange a replacement or issue a refund once the item is assessed.
Simply email our customer care team with your order number, details of the issue, and photos if applicable. We’ll guide you through the process.